Cookie Policy
Learn about how we use cookies and similar technologies to improve your experience on our platform.
This Cookie Policy explains how SignVerify ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our services. This policy should be read alongside our Privacy Policy and Terms of Service.
Last Updated: December 21, 2024
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They contain information that is transferred to your device's hard drive and allow us to recognize your device and store some information about your preferences or past actions.
Cookies serve various purposes, including helping us provide you with a better user experience, analyzing how our website is used, and delivering personalized content and advertisements. They are widely used by website owners to make their websites work more efficiently and to provide reporting information.
We use both "session cookies" (which expire when you close your browser) and "persistent cookies" (which remain on your device until they expire or you delete them). We also use both first-party cookies (set by SignVerify) and third-party cookies (set by our partners and service providers).
Types of Cookies We Use
2.1 Essential Cookies (Required)
These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
- Authentication and session management cookies
- Security cookies to prevent fraudulent activity
- Load balancing cookies for website performance
- Cookies that remember your privacy preferences
- Cookies that enable core website functionality
2.2 Analytics and Performance Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.
- Google Analytics cookies to track page views and user behavior
- Performance monitoring cookies to identify technical issues
- Heat mapping cookies to understand user interaction patterns
- A/B testing cookies to optimize website features
- Error tracking cookies to improve website stability
2.3 Functional Cookies (Optional)
These cookies enable enhanced functionality and personalization features. They may be set by us or by third-party providers whose services we have added to our pages.
- Language and region preference cookies
- Theme and display preference cookies
- Form auto-fill and input memory cookies
- Live chat and customer support cookies
- Social media integration cookies
2.4 Marketing and Advertising Cookies (Optional)
These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.
- Targeted advertising cookies based on your interests
- Retargeting cookies to show relevant ads on other websites
- Conversion tracking cookies to measure campaign effectiveness
- Social media advertising cookies
- Email marketing integration cookies
Third-Party Cookies and Services
We work with trusted third-party service providers who may set cookies on our website to provide their services. These third parties have their own privacy policies and cookie practices.
Analytics Services
- Google Analytics: Website traffic and user behavior analysis
- Mixpanel: Advanced user interaction tracking
- Hotjar: User session recordings and heatmaps
- Amplitude: Product analytics and user journey tracking
Support & Communication
- Intercom: Live chat and customer support
- Zendesk: Help desk and ticket management
- Mailchimp: Email marketing and newsletters
- Calendly: Meeting scheduling integration
Advertising & Marketing
- Google Ads: Targeted advertising campaigns
- Facebook Pixel: Social media advertising
- LinkedIn Insight: Professional network advertising
- Twitter Analytics: Social media engagement tracking
Security & Performance
- Cloudflare: CDN and security services
- reCAPTCHA: Bot protection and spam prevention
- Sentry: Error monitoring and performance tracking
- New Relic: Application performance monitoring
How to Manage Your Cookie Preferences
You have several options for managing cookies on our website. Please note that disabling certain cookies may affect the functionality and user experience of our services.
4.1 Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner that allows you to accept or decline different categories of cookies. You can modify your preferences at any time by clicking the "Cookie Settings" link in our website footer.
4.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies from being set
- Block third-party cookies only
- Delete existing cookies
- Set cookies to expire when you close your browser
- Receive notifications when cookies are being set
4.3 Account Settings
If you have a SignVerify account, you can manage your cookie preferences through your account settings. This includes options for analytics tracking, marketing communications, and personalization features.
4.4 Opt-Out Links
You can opt out of specific third-party services directly:
- Google Analytics: https://tools.google.com/dlpage/gaoptout
- Google Ads: https://adssettings.google.com
- Facebook: https://www.facebook.com/settings/?tab=ads
- LinkedIn: https://www.linkedin.com/psettings/advertising
Cookie Retention and Expiration
Different cookies have different retention periods based on their purpose and legal requirements:
Session Cookies
These cookies are temporary and are deleted when you close your browser. They are primarily used for essential website functionality and security purposes.
Persistent Cookies
- Essential cookies: Up to 1 year
- Analytics cookies: Up to 2 years
- Functional cookies: Up to 1 year
- Marketing cookies: Up to 90 days
Manual Deletion
You can delete cookies manually at any time through your browser settings. This will remove all stored preferences and may require you to re-authenticate on our website.
International Data Transfers
Some of our third-party service providers are located outside your country of residence. When you consent to the use of these cookies, you are also consenting to the transfer of your data to these third countries.
We ensure that all international data transfers comply with applicable data protection laws, including the GDPR for EU residents and other relevant privacy regulations. Our service providers are required to implement appropriate safeguards to protect your data.
For EU residents, data transfers to third countries are based on adequacy decisions, standard contractual clauses, or other appropriate safeguards as recognized by the European Commission.
Your Rights and Choices
Depending on your location, you may have certain rights regarding cookies and the data they collect:
Right to Consent
You have the right to give or withdraw your consent for non-essential cookies at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.
Right to Information
You have the right to be informed about what cookies are being used and how your data is being processed. This Cookie Policy serves to fulfill this obligation.
Right to Access and Portability
You can request access to the personal data collected through cookies and, where applicable, request that this data be provided in a portable format.
Right to Deletion
You can request the deletion of personal data collected through cookies, subject to certain legal limitations and our legitimate business interests.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through our website or by email if you have an account
- Request renewed consent for new types of cookies if required by law
- Provide clear information about what has changed
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy.
Contact Information
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us using the following information:
123 Digital Avenue, Suite 456
San Francisco, CA 94105
United States
For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe our use of cookies violates applicable data protection laws.